We’ve made it easy to choose the right package for your company but we understand how difficult this decision can be. That’s why we always consult our customers prior to signing with Metier IT. See our transparent, scalable packages below and get in touch with any questions you may have.
Tier One
Minimum 5 Users
Remote Support (Excluding Third Party Apps)
Patch Management
Anti-Virus & Endpoint Management
Server Monitoring (Basic)
On-Site Support at Project Tariff
Single Domain Web Hosting
Security Audit
Office 365 Licenses
Third Party Patch Management
Cloud Backup
Tier Two
Remote Support (Excluding Third Party Apps)
Patch Management
Anti-Virus & Endpoint Management
Server Monitoring (Standard)
On-Site Support at Project Tariff
Up to 10 Domains Hosted
Office 365 Exchange Online
Security Audit
Third Party Patch Management
Cloud Backup
Tier Three
Remote Support (Excluding Third Party Apps)
Patch Management
Anti-Virus & Endpoint Management
Server Monitoring (Standard)
On-Site Support Next Business Day
Unlimited Domains Hosted
Office 365 Exchange Online
Security Audit
Third Party Patch Management
Cloud/On-Prem Backup (Storage Limited)
VDI
Service Level Agreement & Finer Details
Tier One
Project Work (£110 p/h | Min 1 Hr)
Prioritised Incidents Based on ITIL
Bi Annual Account Review
IT Strategy
Reporting
Guaranteed Response Time
Call Out
Guaranteed Resolution Time
Tier Two
Project Work (£90 p/h | Min 1 Hr)
Prioritised Incidents Based on ITIL
Quarterly Account Review
IT Strategy
Call Out Next Business Day
Guaranteed Response Time
Annual Reporting
Guaranteed Resolution Time
Tier Three
Project Work (£70 p/h | Min 1 Hr)
Prioritised Incidents Based on ITIL
Quarterly Account Review or Sooner on Request
IT Strategy
Call Out 5hr Response
Guaranteed Response Time
Guaranteed Resolution Time
Quarterly Reporting
